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Frequently Asked Questions

If you have a question that isn't covered here, please feel
free to get in touch by going to the contact us page

Contact Us

What warranty do you offer on your products?

We offer a variety of warranty periods on all products sold on the Professional Kitchens Website, these include 12-months, 2 years’, 3 years’ and 4 years’ warranty. The warranty information can be found on each individual product page. If you require more information concerning product warranty call our customer service and enquires telephone number 0333 200 0712.

When will my order be delivered?

All products have individual delivery times; each delivery time is specified on the product page.

You will be informed by email as to when your order has been despatched and will then be given a delivery date. You will receive your delivery between Monday – Friday 9am-5pm. To arrange a Saturday delivery please contact us department on 08450 267860 or email sales@professionalkitchens.co.uk.

If you wish to find out more information about delivery, then please visit www.professionalkitchens.co.uk/delivery

How do I enquire about one of your products?

If you have any questions about one of our products, you can fill out an online form. This is found on the “Contact Us” page of our website. You can also contact us on our Customer Service team on 0333 200 0712 or email us on sales@professionalkitchens.co.uk.The above contact information can also be used if you would like to enquire about a bespoke product not found on our website. We try to respond to enquiries within 24 hours (excluding weekends), however it can take a few days in our busy periods.

What is your returns policy?

If you find that your order is damaged on the point of delivery, we require you to report this on day of delivery. If you fail to check the goods and document any damage with the delivery driver, then this will result in your claim being rejected. If the driver will not wait for you to inspect the goods, then please sign your delivery as ‘Damaged’.

Goods are not sold on a trial basis, product descriptions and specifications should be checked before an order is placed. If you wish to return an unwanted order, then you have 14 days to do so. However, we do NOT accept returns on ‘Made to Order’ products. If the customer wishes to return their goods, then this must be done at their own cost and the refund will only be accepted if the product is unused and in its original packaging. Customers will also incur a restocking charge of 25% of the full invoiced amount. Please note that the customer will only receive the refund on receipt of the returned item. We will also deduct any costs for repairing any damage or replacing any missing components that were supplied with the original order.

Do I have to pay for delivery?

We offer free delivery to all UK mainland orders. Deliveries to the Scottish Highlands, Ireland and other UK islands will receive additional delivery charges. Please call 0333 200 0712 to a delivery quote.

What methods of payment do you accept?

Payments can be made through our website, Bacs bank transfer or taken over the phone. Your card details can be entered into our website at the checkout stage of placing your order. We accept Visa credit and debit cards, MasterCard, Electron and switch Maestro. We do not accept American Express.